Executive Team

Scott Graham (Chief Executive Officer)

Scott Graham is the CEO of Xtreme Personal Assistant Concierge Services (XPACS), an international concierge service for corporations, employees, lawyers, doctors, celebrities, and other busy individuals. XPACS has a private, exclusive network of over 350 concierges expanding in more than 85 U.S. and international cities.

As an expert in the concierge/personal assistant field, Scott has lectured at some of the most prestigious universities in the country, including Harvard, Stanford, and USC. He was named a leading young entrepreneur by Black Enterprise Magazine, and in 2008, he was the youngest person ever to be honored with the prestigious “Entrepreneur in Residence” award from Cal State University, Fresno. Scott, along with XPACS, has been featured in various national and local publications such as Newsweek, CNN, Financial Times, Entrepreneur.com, MOVES magazine, OC Metro, and Orange Coast magazine.

Before XPACS, Scott aided in the development of two other businesses in the central valley of California. He most recently played basketball for Fresno State University, under the leadership of legendary coach Jerry Tarkanian. As a friend to dozens of corporate executives, athletes, and entertainers, Scott understands the intense demands on today's professionals, and is focused on providing complete convenience for our clients. Scott is an avid speaker at high schools and universities across the country and sits on several Advisory Boards including Cyber Athletic League (CAL), a Human Bio-Electric fusion association, in which pro-athletes own and operate their own franchises. Scott is also a principal in Grakin & Associates, a venture management company, as well as XWORLD, a celebrity social networking internet company. Scott holds a Bachelors Degree from Fresno State University and is planning to release his first book during the summer of 2010.

Katharine C. Giovanni, CCS (President)

Katharine Giovanni currently runs, manages, and oversees the entire XPACS network of over 350 concierges spanning over six different continents. The story begins decades ago, with a handful of pioneers — and Katharine Giovanni was one of them.

If you looked around the United States back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that could offer concierge services and products to an eclectic range of industries that had yet to discover the world of the concierge.

Katharine has gone from being a meeting planner and concierge for Fortune 500 executives to co-founding one of the world’s leading international concierge training firms, Triangle Concierge . As Triangle Concierge’s senior trainer and speaker, Katharine has taught workshops to groups, individuals, hospitals, small businesses and large corporations. She is also the Chairman of the Board and Co-Founder of the International Concierge and Errand Association (ICEA), one of the first associations for the concierge industry.

A highly sought-after expert on the concierge industry, Katharine has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including The New York Times, The Washington Post, The Los Angeles Times, The Wall Street Journal, Time Magazine, Money Magazine, Forbes, Women’s World Magazine, Condé Nast, Delta Airlines Sky Radio, WOR Radio, CBS News and ABC News and ABC News Nightline.

A dynamic public speaker and a member of the National Speakers Association, Katharine has appeared at seminars and conferences around the county. She is an acclaimed author as well. Her titles include The Concierge Manual, Going Above and Beyond and her inspirational book God is that you? In addition to publishing, Katharine is one of the designers of TriTrax, the world’s premier concierge software.

Raised in New York City, Katharine earned a B.A. from Lake Forest College and currently lives in North Carolina with her husband Ron and two sons.

Ron Giovanni (Senior VP, Operations)

Ron Giovanni is primarily responsible for the logistical strategies with respect to the operations, growth, and development of XPACS. Ron has been working in the customer service and sales and operations field for over 25 years and has been an entrepreneur for the last 14 of those years. He has set up several successful businesses including Triangle Concierge and NewRoad Publishing.

Ron has been teaching people how to start their own business since 1998 and during that time has consulted with hundreds of people to help them with marketing, sales and development and excellent customer service. He is responsible for all of Triangle’s operations including meeting planning, travel management, internet and web solutions, sales and marketing as well as research and development. Ron is also the co-designer of TriTrax PRO, the world’s premier concierge software.

Ron’s background and drive as an entrepreneur has always pushed him to help others become successful and to be positive. He motivates and coaches people to become the best that they can be, even when they think they cannot succeed. He is always working to educate the public and media about the concierge and lifestyle management industry so that the industry grows on a daily basis.

As President and Founder of NewRoad Publishing, he has published five books at last count, and has advised and done workshops on self publishing. He has produced workshop audio CD’s and is a contributing author to the acclaimed book The Concierge Manual.

Michael Melikian (Partner)

Michael graduated from the University of Southern California in 2003 with a Bachelor of Arts degree in Economics and a minor in Entrepreneurship. During his tenure at USC he played baseball for the Trojans and gained valuable experiences in a variety of financial and athletic-related sectors. He has established a dedicated network of personal relationships with a wide variety of professional athletes, agents and entertainers. Michael is also founder & CEO of Balboa Capital Management, a financial services brokerage firm that specializes in managing commodity based investment portfolios. In addition, he is co-Founder of No More 411 (www.nomore411.com), which offers a 24/7 virtual assistant and can assist their clients with almost anything imaginable.